Holiday FAQ

Happy Holidays! Our most frequently asked shipping questions are below. 

For expected delivery by Christmas, order by:

United States

  • Dec 19th
    11:59pm PST

International

  • Dec 7th
    11:59pm PST

Have additional questions? 
Please visit our Help Center or email us.
We are always happy to help!

Which kit will I receive?

Buy by the 18th to receive the current month’s kit. Purchases made on the 19th or later will receive the following month’s kit. Excluding Buy Now, Ship Later purchases.

Can I purchase now, and have the gift ship out later?

When a new order is placed, the order will be processed on the next business day unless otherwise selected at checkout.

We also offer the option to purchase your membership now, and delay your first shipment until January! Simply click “Gift + Shipping Options” in step 3 of the shopping cart, and select your preferred shipping option.

Those who previously selected to hold their order for December shipping can expect delivery prior to 12/25.

When should I place my order to ensure delivery by Christmas?
When will my package ship?
How can I track my package?
How do I send the first kit to another address?
My order has shipped, but tracking information is still unavailable. Help!
Why haven't I received all of my items?
Where can I download a printable gift note?
I already have a membership! How do I purchase another one for someone else?
How do I cancel a renewal for a gifted membership?
How do I restart my membership?