Holiday FAQ

Happy Holidays! Our most frequently asked shipping questions are below. 

For expected delivery by Christmas, order by:

United States

  • Dec 15th
    11:59pm PST

International

  • Dec 8th
    11:59pm PST

Have additional questions? 
Please visit our Help Center or email us.
We are always happy to help!

Which kit will I receive?

Buy by the 18th to receive the current month’s kit. Purchases made on the 19th or later will receive the following month’s kit. Excluding Buy Now, Ship Later purchases.

Can I purchase now, and have the gift ship out later?

Absolutely! This feature is available at checkout under shipping options. Just select “Holiday Hold: Christmas/Hanukkah” to ship your kit out by 12/10 (for expected delivery by 12/25!), or Holiday Hold: New Year” to ship your kit out by 1/10/25.

When should I place my order to ensure delivery by Christmas?
When will my package ship?
How can I track my package?
How do I send the first kit to another address?
My order has shipped, but tracking information is still unavailable. Help!
Why haven't I received all of my items?
Where can I download a printable gift note?
I already have a membership! How do I purchase another one for someone else?
How do I cancel a renewal for a gifted membership?
How do I restart my membership?