Holiday FAQ

Happy Holidays! Our most frequently asked shipping questions are below. 

For expected delivery by Christmas, order by:

United States

  • Dec 18th
    11:59pm PST


  • Dec 7th
    11:59pm PST

Have additional questions? 
Please visit our Help Center or email us.
We are always happy to help!

Which kit will I receive?

Buy by the 18th to receive the current month’s kit. Purchases made on the 19th or later will receive the following month’s kit. Excluding Buy Now, Ship Later purchases.

Can I purchase now, and have the gift ship out later?

When a new order is placed, the order will be processed on the next business day unless otherwise selected at checkout.
We also offer the option to purchase your membership now, and delay your first shipment until January! Simply click “Ship Later & Gift Options” in step 3 of the shopping cart, and select “Yes, wait to ship my kit until January 6th”.

If you purchased previously and selected to have your first kit ship on December 10th, it is currently processing for shipment, and will be received by the carrier by December 10th, for delivery by 12/24.

When should I place my order to ensure delivery by Christmas?
When will my package ship?
How can I track my package?
How do I send the first kit to another address?
My order has shipped, but tracking information is still unavailable. Help!
Why haven't I received all of my items?
Where can I download a printable gift card?
I already have a membership! How do I purchase another one for someone else?
How do I cancel a renewal for a gifted membership?
How do I restart my membership?
Will kits ever repeat?